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Shipping Guide

How long does it take to ship to my customers?

The estimated delivery time frames are:

For customers in VIC, approximately 3 - 7 working days;

For customers in NSW, SA, ACT, approximately 3 - 8 working days;

For customers in QLD, NT, WA and TAS, approximately 5 - 11 working days.

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working days after receipt of cleared payment).

Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.

For more details, please contact us.

Shipping time

Sending parcels within the same state

Service

Posted for delivery

Delivery by (business day after posting)

Regular parcel

Within metropolitan areas of capital cities,
or within the same city or town or environs

3-4 days

 

Between a metropolitan area of a capital city and
country locations

3-4 days

 

Between country locations

4-5 days

Sending parcels to other states

Service

Posted for delivery

Delivery by (business day after posting)

Regular parcel

Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide

3-5 days
(between metropolitan areas)

 

Melbourne / Brisbane;
Melbourne / Tasmania;

4-8 days
(between metropolitan areas)

 

To other interstate locations

Please ask at your local

 

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick
up your parcel in your local Post Office. If your item is delivered by Aramex or Allied Express, the arrangement will be made in advance to ensure
your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. If the postcode is not on the list, please check if the SKU can be sent to the suburb with the postage query bar on the product page. The extra shipping fee will be added to the order directly if the order can be delivered with an extra shipping fee. Those orders with no shipment service will be cancelled and refunded automatically with email notification. Please kindly contact us for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully if the extra postage can not be obtained by the postage query bar.

Please kindly contact us for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully if the extra postage can not be obtained by the postage query bar.

 

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