The item will be shipped from Melbourne, Australia, usually the next working day after the full payment is received. Ozhotdeal Housewares uses a variety of couriers to provide the most efficient delivery services at the most reasonable price.
Frequently Asked Questions
Find Answers To All Your Questions
SHIPPING
PAYMENT
RETURN & REFUND
WARRANTY
GENERAL
Where is my item shipping from?
How long does it take an item arrive?
Estimated delivery time frames are as follow:
- For VIC customers, in approximately 3 - 5 working days;
- For NSW, SA, ACT customers, in approximately 3 - 8 working days;
- For QLD, NT, WA, and TAS customers, in approximately 4 - 9 working days.
NOTE:
Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working days after receipt of cleared payment).
How do I find out when an item will be shipped?
The item will be dispatched within 1-2 business days. Once your items have shipped out you will get an email notification and a tracking number attached to it.
This tracking number will be linked to the carrier tracking website and if you click on it, it will allow you to track the status of your order. In some cases, tracking updates could take 24-48 hours to update accurately.
Item is delivered via Australia Post, Team Global Express, Aramex, CouriersPlease, Hunter Express, Allied Express, according to the size and weight of the item.
How do I track the status of delivery?
Once your items have shipped out you will get an email notification and a tracking number attached to it. This tracking number will be linked to the carrier tracking website and if you click on it, it will allow you to track the status of your order.
In some cases, tracking updates could take 24-48 hours to update accurately. Alternatively, you can always contact the courier directly and quote your tracking number and they will be able to give you more accurate tracking information.
Can I pick up my order?
Unfortunately, we don’t have a pick up option. All items can only be delivered to you.
Can I cancel an item from an order after it has been placed?
You may request to cancel an item from your order, only before an order reaches the dispatch processing stage. After an order, reached the dispatch processing stage, cancellations may not be possible.
Please contact us via: contact@ozhotdeal.com.au
Will all items be delivered at the same time?
Once an item has left our warehouse you will be sent a "shipped" email confirmation with tracking details. The email will specify which items have shipped and sometimes the items may not arrive at the same time.
What happens if my tracking number doesn't work?
If the tracking is not showing up anything, or is saying invalid please double check the tracking number you have put in. It can take upto 48 hours for the tracking to update.
If the tracking still does not work after 48 hours then get in touch with us and we will investigate further.
Please contact us via: contact@ozhotdeal.com.au
What happens if I am not home to accept the delivery?
If no one is present when the delivery is made the courier will leave a calling card explaining how to collect or arrange re-delivery.
Can I nominate a delivery date and time?
Unfortunately, for reasons outside of Ozhotdeal's control we are not currently able to request a specific delivery date. We are constantly working on ways to improve our delivery service and hope to have this available in the future.
What if I need to change the delivery address?
Once the item is dispatched, we will not be able to change it. Please contact us to change the shipping address before the products are dispatched.
Please contact us via: contact@ozhotdeal.com.au
What happens if an item says that it can’t be delivered to my location?
There are some instances where the courier that is assigned for delivery of certain products can’t arrange delivery to certain locations.
We recommend getting in touch with our friendly Customer Care team via: contact@ozhotdeal.com.au and we can work out if there is an alternative delivery method to your area.
Do you offer express delivery?
No, as our items are shipped from all over Australia we don’t offer an express delivery service. I’m sorry about that.
Do you deliver to PO boxes or parcel lockers?
No, we cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the items we sell. Most of our goods are delivered by couriers or specialist furniture carrier directly to your door or require a signature upon delivery.
What couriers do you use to deliver items?
We have a range of different delivery methods depending on the size, weight and fragility of an item.
We ship via Australia Post, Team Global Express, Aramex, CouriersPlease, Hunter, Allied Express couriers and specialised courier services.
Do you ship outside of Australia?
No, we currently only ship Australia wide.
Can you ship items before I pay for them?
No, we can’t dispatch an order until full payment is received.
Do you offer discounts？
Discounts will apply if you purchase in bulk.
_Order of one SKU with 5 - 10 units or above to one location (with your delivery address).
You can submit your bulk order via our email: contact@ozhotdeal.com.au
Without your delivery address, we can still provide a quote but it won’t include postage charges. In this case, please be aware that additional postage costs will apply.
How long does it take to confirm the payment?
Usually, it takes around 1-2 days for payment to be processed. We only dispatch items once full payment is received.
Are all items on Ozhotdeal returnable?
Unfortunately, not all items sold on Ozhotdeal Housewares are returnable. Please contact our customer service team for all “change of mind” returns policy.
I don’t have the packaging, can I still return the product?
Items returned must be in “as-new condition” and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the items.
I have used the product, can I still return it?
No, we only accept returns for item/s that are unused.
Will I receive a refund if I return a product?
Please send us the request and we will advise if the product needs to be returned. Refunds will be issued to the original payment method within 1-3 business days.
We seek your kind understanding that if the customer can not provide photos for the defective/ faulty/missing parts, we can only accept the return as a “change-of-mind (COM)”
- We only accept change of mind within 14 days after the item is delivered.
- Please send an email including pictures or video of the condition of the product received and an explanation on why they would like to return product and if the item is eligible for return.
- For COM product must be in unopened and in its original packaging.
- Please do not return the product to us without our prior consultation – credit will not be given in this case.
- We prefer that returns due to change of mind are done so at the customers arrangement.
- If return label provided to you, we will refund the total order amount MINUS initial postage, return postage and restocking fee of 25%
- If return label NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 25%
- If customer changes their mind before item is received and require action of RTS (Return to Sender), we will refund the total order amount MINUS initial postage and restocking fee of 25%
- All items that are returned due to incorrect or incomplete delivery information will be treated as a Change of Mind returns including items Returned to Sender due to being unclaimed
Can I exchange an item instead of returning it?
Unfortunately, as our items come from different suppliers we don’t offer direct exchanges on any products. The Customer Care team can assist you to return the item, and then place a new order for the item/s you are after.
If I receive free shipping on an item, what are the costs to return?
If you purchase an item with promotional shipping (or free shipping) and you return it because you have a "change your mind", we will deduct the actual shipping costs from your store credit voucher. Both the cost of shipping the item to you and the cost of the return shipping to the warehouse will be deducted.
- If return label provided to you, we will refund the total order amount MINUS initial postage, return postage and restocking fee of 25%
- If return label NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 25%
- If customer changes their mind before item is received and require action of RTS (Return to Sender), we will refund the total order amount MINUS initial postage and restocking fee of 25%
- All items that are returned due to incorrect or incomplete delivery information will be treated as a "Change of Mind" returns including items Returned to Sender due to being unclaimed.
Refund and replacement
Refund and replacement generally take up to 2 working days to process, and we will notify you after it has been processed.
NOTE:
- A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Do you offer any warranty?
At a minimum, most of our products offer a 12-month warranty on products, unless stated otherwise. Some products will be provided with an extended warranty.
Warranty covers products that are found to be faulty or damaged, except if stated otherwise on the product listing or sold as an accessory or bonus gift. This is noted on individual product listings.
Please refer to the individual product listing for the warranty period. More information is available our Warranty & Return policy (here).
What happens if my product is damaged or missing a part?
Warranty applies to items that are damaged on arrival or appear not to be functioning on initial usage. If this is the case, please send us some photos or videos of any damages or faults upon arrival, via our email: contact@ozhotdeal.com.au
If there appears to be a part missing, please has checked the packaging thoroughly as small components may become loose during shipping. After a thorough check, if they fail to find the missing part, kindly contact us immediately so that we can offer our assistance.
Damages that occur as a result of misuse of the product by the customer or during delivery will not be covered by warranty. In addition, warranty does not cover normal wear and tear or damage to external product packaging only.
We reserve the right to refuse any claims made after our warranty timeframe and additional charges (postage and handling fee) may apply. Please do not return any faulty item to us without our approval.
As always, please refer to the individual product listing for the warranty period. More information is available here
What about refunds and replacements?
Once a refund or replacement has been approved, it generally takes up to 1-3 business days to process. We’ll notify you as soon as the refund or replacement has been processed.
Note: A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
What happens if my item arrives damaged or faulty?
Warranty only applies to items that are broken on arrival or appear not to be functioning on initial usage. The following terms and conditions apply to DOA warranty:
- If you notice that an item is damaged/faulty after it has been delivered to you, please check the item(s) and report the damages or faults to us by email with pictures or videos attached after receiving the item(s). We reserve the right to refuse any claims made after our warranty timeframe or additional charges (postage and handling fee) may apply.
- Please do not return any faulty item to us without our approval
Contact us: contact@ozhotdeal.com.au
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
- Suggest a self repair (with an offer of compensation to you)
- Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
- Offer a partial or full store credit voucher or refund
- Replace the product (subject to availability)
- Arrange for the product to be returned to us or our supplier
What should I do if there is a part missing?
If there is a part missing, please contact us immediately so that we can offer our assistance.
Very occasionally we may accidentally ship the item to you with missing parts. If you have received an item with missing parts, let us know and send us a photo of the assembly instructions circling the missing parts as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the missing parts or provide compensation to you to obtain the missing parts.
Contact us: contact@ozhotdeal.com.au
Can I add an item to an order after it has been placed?
Unfortunately not, once an order has been finalised no additional items can be added. A separate order would need to be placed.
Can I do a bank transfer of funds for my order?
To place your order, please contacts for more information via our email: contact@ozhotdeal.com.au
Do you have a showroom?
Ozhotdeal Housewares Online Store is online retailer for the home. We are solely online and do not have a physical showroom where you can view our items in person. There are many beautiful items of furniture and homewares available to buy right here, right now from this website!
Most items ship within a couple of business days to just about everywhere across Australia. The website and our content are designed to offer you the best possible representation of all our beautiful items.
We have a dedicated team of friendly customer care specialists available, to assist with any questions you may have relating to items, styling or an order. Or you can email us: contact@ozhotdeal.com.au any time and we’ll get back to you ASAP.
Will there be an invoice or receipt sent with my order?
Invoices and receipts are only ever sent via email. We don’t include these in deliveries. Please email us if you need invoice: contact@ozhotdeal.com.au