Help Center

Unfortunately, we don’t offer pickups from our suppliers warehouse for any of our products. We do delivery only.

Item is delivered via Australia Post, Aramex, Toll, Allied Express or Hunter Express, according to the size and weight of the item. Tracking number will be provided after the item is dispatched.
Once your items have shipped out you will get an email notification and a tracking number attached to it. This tracking number will be linked to the carrier tracking website and if you click on it, it will allow you to track the status of your order. In some cases, tracking updates could take 24-48 hours to update accurately. Alternatively, you can always contact the courier directly and quote your tracking number and they will be able to give you more accurate tracking information.

There are some instances where the courier that is assigned for delivery of certain products can’t arrange delivery to certain locations. We recommend getting in touch with our friendly Customer Care team and we can work out if there is an alternative delivery method to your area.

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

All items

Bulky items

If no one is present when the delivery is made the courier will leave a calling card explaining how to collect or arrange re-delivery.

No, we cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the items we sell. Most of our goods are delivered by couriers or specialist furniture carrier directly to your door and require a signature upon delivery.